72 Hour Flexible Policy

Cancellations made within 72 hours prior to arrival will be subject to a 100% penalty of the total reservation amount.

Payment Methods

1. Pay Now

100% of the total amount will be charged at the time of booking.

2. Pay at the Hotel

5% will be charged at the time of booking and the remaining amount will be settled at check-in.

Payment Information

• In case of no-show or cancellation in accordance with the policy, the credit card provided at the time of booking will be automatically charged or refunded, as the case may be. reservation.
• Upon check-in, guests are required to present photo identification and the credit card used for full payment or as a guarantee for the reservation.
• By making your reservation, you agree that associated transaction fees and service costs are non-refundable. This means that if your reservation is cancelled, these costs will not be refunded, as they correspond to the services processed at the time of confirmation.

We are located very close to the Maya Train terminal, the Interoceanic Railway station, and Palenque Airport. For your convenience, we offer free transportation to any of these three locations.